FAQ

Organica Swag ships worldwide but we ask you to check your local law before ordering as laws differ from country to country and state to state. By ordering, you are confirming that you are ok to do so. Important Notice: Deliveries to PO BOX addresses: We can no longer send signed-for packages to PO BOX addresses in certain countries. If you want us to ship your order to a PO BOX, please make sure that your delivery country features in the list of countries below otherwise your order might be delayed due to a need for a change of address. Below is a list of countries that we CAN ship to, to PO Boxes. If your country is NOT on this list it means we CANNOT send to a PO Box in your Country, however we could send to valid physical address. European Union Zones Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia, Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden Non-European Union Zones Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland The rest of the world Australia, Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand, USA and South Africa.

All of our packages are shipped very discreetly and your package may be shipped in a number ways, the customer's name and address and a return address being the only info on the/in the parcel. In some cases there will be a mandatory signed customs form too.

Debit and Credit Cards We accept credit/debit cards online or over the phone. Our online sales are 3D Secure, 256 bit encrypted and hacker safe making it a very safe place to enter your details. All phone order payments are put through a secure VSP terminal online and once the payment goes through, we do not hold any records of clients credit/debit card details and all other client information remains highly confidential. We do not accept MasterCard and Maestro cards. If you are placing a phone order we have to speak to the owner of the card when taking the payment details. This is purely for protection of the card holder and to prevent fraudulent transactions. We will also have to ship the parcel to the card billing address for all phone orders. International Gift Cards International Gift Cards are also accepted online and over the phone should you not have a credit/debit card. You have to make sure your prepaid card is 3D secure and activated for international use. Payments with multiple gift/prepaid cards can be made over the phone. Cash Orders If you do not wish to process a transaction online or over the phone, you can place an order online and choose cash payment method at the checkout. You will be emailed an order number. You can contact us for details on how and where to send the order number and cash to. Bank Wire Transfers We accept bank/wire transfers. If you have any questions about how to make an international bank transfer please contact our customer service via email or phone.

Never! We use a secure payment system. We never have access to your card details.

You will be charged in USD. If there is any currency conversion your bank will deal it on their end. We charge only the total order amount in USD. Please note your card issuer/bank might apply additional fee for using the card overseas.

If the payment is being declined by the bank, please contact your bank/card issuer and ask them to remove any blocks they may have on International transactions. Please make sure all information entered is 100% correct and you have sufficient funds to process the transaction. Once you have done this, please place a new order and try again either online or over the phone and the payment should be successful. If you are 100% sure that you have entered all details correctly and your card is activated for international use however the payment has failed please contact us so that we can help you through the process and try taking the payment over the phone.

3D Authentication is an extra security measure your bank may ask for when going through the checkout. If you do not know the password, please contact your bank/card issuer and they can help set this up / verify it. In the case that you do not know this password, you could call us and we will process the payment over the phone. Please be aware that the order has to be shipped to the card billing address and we have to speak with the cardholder if you pay for the order over the phone.

You may need to double check the details you have entered. You must enter your delivery and billing addresses at checkout.

If you place an order online, you will automatically receive an email to confirm receipt of your order. (If ordering over the phone, you can request it on completion of payment). We normally process and ship the orders within 3 business days. The tracking ID will be sent to you via email once the package has been dispatched. You can find your order status and your tracking ID on your account, under the Order History section too.

99% of International orders usually deliver within 7 – 10 working days; however they can take up to 21 working days (excluding weekends). Please note we will send your items with signature required, no signature required or regular AirMail international mail services. If a card notifying you of an attempted delivery is left, please contact your local mail services and collect the package from the local mail depot. If you do not collect your parcel it will be returned to us and we will then contact you to confirm that your address details are correct so that we can reship if it does eventually arrive back with us. We cannot be held responsible if the parcel is not returned back to us. Carriers Used (Outside of the UK) This is generally your local / national mail services / regular postal services.

If your parcel is an international parcel and you do not receive your goods within 21 working days (excluding weekends), then please contact us. Once you have done so, we will make enquiries to try and track down your parcel with the relevant postal service. If we are unsuccessful then we cannot be held responsible for the mail service and your quarrel is with them. if you parcel is confirmed as delivered, however you claim to have not received it, in this case you must take this up with the mail service including your mail person to obtain further information where the parcel was delivered to at your property. Our guarantee is also voided if you enter an incorrect address or invalid name for the delivery address, as it is your responsibility to ensure we have the correct information to ship your parcel to, 99% of parcels arrive through your door however if your parcel requires collecting then this is your responsibility to collect it. If the parcel has been deemed as 'undeliverable as addressed/unable to forward/unclaimed' with the mail services we will have to wait for the parcel to be returned back to us. If and when it gets back to us we will contact you via email (if email address has not been provided we will call the phone number you have given). We cannot be held responsible if the parcel is not returned back to us. Please note: The mail services are experiencing delays and international deliveries may take longer than 21 business days. Please check with your local mail services before ordering as we may ask to wait longer than 21 business days for the mail services to deliver the package. Please keep all packaging that your order arrives in/with, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

Unfortunately we cannot reserve any stock unless a payment has been made. This includes postal/cash orders too. If you make an order and send payment through the post, we cannot guarantee you will receive the desired items as they may go out of stock by the time the postal/cash order reaches us. We do apologise for any inconvenience caused by this, but we cannot guarantee stock due to volume of orders that are made and unpaid for.

On the whole, we usually have all items in stock. Should we run out of a product, (which does happen from time to time) and we can't complete your order, we will contact you straight away, either by e-mail or by telephone. If you can't wait for your items to arrive, you can choose an alternative to replace the out of stock product, to the same value or more, (this may require an additional payment over the phone) so your order is shipped immediately and isn’t delayed any further. If there is no over product that you would like to exchange it for, we will offer you a refund on the out of stock item.

This is easily resolved. You can have a password sent to the email address by using the 'forgotten your password' button on the homepage or at the checkout. We advise to delete your browsing history and cookies before trying to login with the new password. Alternatively just give us a call, or drop us an e-mail, we will ask you a few questions about your personal details to verify we are talking to the account holder. Once we are happy we are talking to the right person, we will then advise you of your password.

Please contact us via phone or email immediately. We will have to see a picture of the item you have received. Once we have a proof that we have sent an incorrect item we will contact you to discuss your options. Please keep all packaging that your order arrives in/with, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.

Discount codes are valid on full price items only. Only one discount code can be applied to an order.